Shipping & Lead-time

  • All orders are shipped within 3-4 weeks unless otherwise noted; as each piece is typically made to order and quality is emphasized over quantity.
    • However, I do offer expedited shipping, and can streamline a “custom” order depending on my current workload:
      • Precise deadlines can be accurately met–a payment is taken with utmost respect and urgency.
      • You have numerous carriers to choose from: DHL, Fedex, USPS, UPS, and even artist provided installation is offered.
      • Custom signage such as coordinates and names are offered.

Carriers & Shipping Methods

Shipping Within The USA:

  • All Hawaii island chain sets within the USA will by default be shipped VIA USPS Priority Mail with Tracking, Insurance, and a Signature Required on Delivery.
  • USPS Priority Mail has an expected delivery window of 1-3 business days* and generally speaking this is a very reliable yet cost effective shipment method within the states.
  • USPS Express is an optional service and aims to deliver within 1-2 days*. However, it is advisable to contact the artist if expedited shipping is required as the required production time needs to be available, and scheduled beforehand for a guaranteed shipment window.
  • In the unlikely situation a package is damaged, lost, delayed, or stolen we will do our absolute best to ensure the situation is rectified.
    However, we are not responsible for carrier delays, and unable to control how artwork is handled.
  • Our goal is your complete satisfaction and in the end our success is determined through complete transparency.

Shipping Internationally:

  • Generally speaking USPS or DHL Express is used, however, a preferred carrier, or other arrangements are possible on request.
  • Priority Mail International will take 6-10 business days* within most markets and is considered a reliable method.
    Usually a signature is required but may not be applicable in all countries, and within every case insurance & tracking is applied to your order.
  • Priority Mail Express International will take 3-5 business days* within most markets and is an accelerated delivery method.
    As beforehand the signature on delivery, insurance, and tracking applies as it does with Priority Mail International.
  • DHL Express will likely take 2-3 days* and is generally faster than USPS services.
    Usually a signature is required but may not be applicable in all countries, and within every case insurance & tracking is applied to your order.

International Buyer Disclaimer

  • International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
  • In the unlikely situation a package is damaged, lost, delayed, or stolen we will do our absolute best to ensure the situation is rectified.
    However, we are not responsible for carrier delays, and unable to control how artwork is handled.
    Our goal is your complete satisfaction and in the end our success is determined through complete transparency.

*The amount of working days from shipment to delivery may vary depending on weather and other carrier related circumstances.

Refund Policy

  • Less than 2% of orders are returned, however, in the unlikely case you are dissatisfied with my work then you can simply send it back within 5 days of receiving your package.
    • Please contact me for a return address, and for a return authorization.
    • The islands must not be damaged, modified, or otherwise altered in any way.
    • Each island sent must be included, and packaged well as the set will have to arrive safely.
    • A 10% restocking fee will be charged unless otherwise noted.
  • Customer satisfaction is my highest priority — please let me work with you to ensure your satisfaction and that your artwork is what you’re after.

Questions?

Do you have any questions about sizing, material, lead-time, hanging, shipping methods, or something else?
Please contact me so I can ensure you recieve the best artwork and service possible for your needs!